Terms & Conditions

Deliveries

Deliveries are made to the closest boundary within the owners property. At the driver’s discretion, they may move the load closer to the specified location if it is deemed safe to do so. Due to liability reasons, we cannot deliver onto council land or roads.

For the safety of everyone, we kindly ask that clients stay clear of the delivery truck. Our crew will notify you once it’s safe to approach.

The Rock Landscaping and Garden Supplies is not responsible for any damage to property, including the carriageway, private property, or any underground services. Any damages incurred during the delivery process will be the sole responsibility of the client. No claims will be accepted for breakages or damage caused.

All materials must be paid in full prior to delivery.

Safety Instructions

When visiting our yard, there’s some important safety procedures to ensure your safety and those around you.

  1. Report to the Office

    All visitors must report to the office upon arrival for check-in and safety briefing.

  2. Personal Protective Equipment (PPE)

    Hi-Vis Vest: Must be worn at all times in the yard (hi-vis vests are supplied). Footwear: Closed-toe, covered shoes are required. No bare feet or thongs allowed.

  3. Waiver

    If you plan to load trailers or vehicles yourself, you must sign a waiver acknowledging the risks involved.

  4. Speed Limit

    Maximum speed within the yard is 5km/h. Please drive cautiously.

  5. Loader Safety

    Maintain a safe distance of at least 30 meters from any loader or machinery in operation.

  6. General Yard Safety

    Be aware of your surroundings and keep a clear path for moving equipment. Follow all posted safety signs and instructions from staff.

Failure to comply with these safety instructions may result in being asked to leave the site.